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Setting Up BIS with Windows Small Business Server

March 18th, 2009

If you are using BIS and have Small Business Exchange but have no web access to email then here is a way to get emails to your device.

First, create a BlackBerry email address using the online control panel that your mobile network provides. The good thing about a BB email address is that emails are received within seconds.

Then follow the instructions below to get emails forwarded to that email address.

STEP 1 ADD A CONTACT
 
Goto Start
          All Programs
          Administrative Tools
          Active Directory Users & Computers
 
From the tool bar select  Action
                                           New
                                           Contact
 
Enter Contact Name ( just enter the name as per exchange and add blackberry on the end ie johnsmithblackberry)
     Click Next
     Next to “email box” click modify
     Select smtp address then click ok
     Enter Blackberry email address and click apply then ok
     Click Next
     Click Finish
 
STEP 2 Forward exchange emails to blackberry address
 
On Desktop Select Server Management
                      Select Users
                      Double click the user whose emails you want to

foward to the blackberry
                      Once Users properties opens select the exchange general tab
                      Select delivery options
                      Halfway down you should see forwarding address
                      Click on Forward To
                      Then on Modify
                      Enter  first 3 letters from contact name from step 1 then click check names
                      The contact name should appear
                      Select the contact name and ok
                      Tick the “Deliver messages to both forwarding address and mailbox” tick box
                      Click ok
                      Click Apply
                       Click ok
 
Job done!

Many thanks to Nigel at LDG Preston for sharing this.

David Allen BlackBerry Tips

BlackBerry 7230 Training Notes

March 18th, 2009

I wrote these notes some years ago when the 7230 was new as there was no manual in the box and most folks were not familiar with the idea of reading PDF files! It may still be useful for any users with the older style “trackwheel” BlackBerries.

Overview

The BlackBerry is primarily used as a mobile email device but can also be used as a mobile phone and can be used for text messaging too.  It features an address book, memo pad, tasks, alarm, calculator, calendar/diary, WAP (mobile internet) and basic web page viewing! The best thing about using the BlackBerry for email is that it uses “Push Mail” technology; this means that you don’t have to search for mails, they are instantly sent.

Layout/Buttons

On the front of the 7230 are a QWERTY keypad and the “ON” button (which also doubles up as the backlight button). It is on the front of the device, bottom right, and looks like a “SUN”

On the right hand side of the 7230 is a “Trackwheel” button. This is the main menu control. You use this to scroll (up or down) to the menu feature you require.  When you have highlighted the desired menu function, simply click the button in to the device to select it. If you make a mistake or need to go back a step, there is a “Back/ESC” button, just underneath the Trackwheel. Click this button to go back one step at a time.

Additional buttons on the qwerty pad are the “Shift” key which is bottom left and is used to select the numbers and characters above each qwerty button, the “CAPS” key for upper case letters, the “DEL” key for deleting and backspacing, the “Return” key and the “SYM” key for accessing characters that aren’t  visible on other keys (£ for example).

Turning the device on and off

To turn on the device, simply press the “ON” button, it will take a minute or two to boot up and log on to the network. When it is fully connected, the top right of the screen will display “GPRS” (in upper case letters) next to the signal strength meter.

To turn it off, click the Trackwheel button and scroll down to the very last icon which resembles a switch and displays on screen “Turn Power Off”.  You can either click the Trackwheel and select “Power Off” or press the Return key and select “Power Off”.

There is also an Auto Power Off feature which will turn the phone off and on at pre-set times, for example OFF at 11PM and ON at 7AM etc.  To set this feature scroll on the menu to the “Spanner” icon, which also will display “Options”.  Press Return or click the Trackwheel in to select this option and scroll down to “Auto On/Off”.  Select this option and you will see the settings.  Using the Trackwheel, scroll to the time options and select “Change Option” to set the desired times. When the times are correct, scroll to “Disabled” and again, using the “Change Option” feature, set this to “Enabled”.

Do the same for weekend times and when you have finished, click in the Trackwheel and select “Save”. The unit will now switch itself on and off at your desired times.

Charging the BlackBerry

In the box there are two USB type leads. Plug one of these in to the mains charger and the other end in to the socket on the left hand side of the device.

You can also charge it by plugging the large end of the lead in to the USB port on a PC. Please check with your IT Manager before using this option though.

Making a phone call

The easy way to make a call is to press the “SPACE” button. This brings up the number prompt box. Just enter the number using the QWERTY keypad. The numbers will automatically be available in this mode so you don’t have to use the Shift key. To dial, press Enter or click in the Trackwheel button.

To end the call, press and hold the DEL/ESC button.

Accessing Voicemail

To retrieve voicemail messages, scroll up to the “Phone” icon and select it. Click the Trackwheel in and select “Call Voicemail”. This will automatically dial out for you.  End the call as before.

Please note that at present, voicemail is free of charge on T-Mobile.

Email

When you receive an email the 7230 will alert you, whether by a tone, vibration or both depending on your profile settings. It will also display an envelope icon on the top left of the screen with a number to indicate the number of new messages received.

To access emails scroll up to the “Envelope” icon which will also display “Messages”.  Select this option and you will see a list of all emails received and sent. Also, if relevant, will be a list of calls made and received.  To view a particular message, scroll to highlight it and press Return or click in the Trackwheel key and select “Open”.  You can now scroll down to read your mail.

With the message open, if you click in the Trackwheel key once more, you will see a list of further options. These include “Reply”, “Forward” and “Save”.  To reply, select “Reply” and type in your message, then click in the Trackwheel and select send. The same goes for forwarding emails, using the “Forward” option.

To create a new email, scroll down to “Compose” and select.  When you have names in your Address Book you will see your Contacts list, we will come to this later. To send an email to a new person select “Use Once”. You will now be presented with several choices. Select “Email” and enter the recipient’s email address. A good time saving tip – when entering the address, rather than using Shift to select the “.” and “@” symbols, press the space bar and it inserts them automatically.

Once you have entered the email address press Return and type in the message Subject then press Enter again and type in your message.  To send it, press in the Trackwheel button and select “Send”.  When the message has sent a copy of it will appear in the Messages menu with a green tick to the left of it to indicate that it has actually sent.  If any other icon appears, press in the Trackwheel button and select “Resend”.

To Save a message, highlight it and press in the Trackwheel. Select “Save” and the message will be saved in the “Saved Messages” menu option (surprisingly!).

To Delete a message, highlight it and press the DEL key, then the Return key to confirm.

There is also an option to delete all messages prior to a certain date. In the Messages folder highlight a desired date press the Trackwheel.  Select “Delete Prior” and then select the “Delete” option in the confirmation box and Return (or press Trackwheel).

SMS/Text Messaging

Text messages are managed in exactly the same way as emails. Just choose “SMS” when creating a message and follow the instructions above for sending, saving, deleting etc.  Obviously, these must be sent to a mobile number rather than an email address.

Contacts/Address Book

To add a contact scroll to the “Address Book” option in the menu and select.  Press the Trackwheel and select “New Address”.  Type in the relevant details press the Trackwheel again then “Save”.

Depending on the information you store for each contact, when you go in to your Address Book and select a contact, you can send an email, send a SMS or phone the person direct from that location. Use the Trackwheel to select the desired option.

Calendar/Diary

Scroll to the “Calendar” option in the menu and select it.  The default view is Today. Using the Trackwheel you can change the current view to “Week”, “Month” or “Agenda”. You can also choose to go to a particular date or go forward on backward and day or week at a time.

To add an appointment click in the Trackwheel and select “New”.  Fill in the information using the keypad and the Trackwheel and when finished, press the Trackwheel and select Save.

Profile Settings/Sounds etc.

To customise the device scroll to the Spanner icon (Options) again and press Enter.  Here you have various options but the main ones to customise are
 
“Profiles” for Ringtones and Alerts
“Screen/Keyboard” to customise Fonts/Screensavers etc.
“Security”  to add a Password, Security Timeout and to turn the Auto Keylock on. (This last option locks the keypad when in the holster).

Online Control Panel

You can also manage your mail and personal preferences at

T-Mobile
www.instantemail.t-mobile.co.uk

Orange
https://bis.eu.blackberry.com/html?brand=orangeuk

O2
www.o2email.co.uk

Vodafone
www.mobileemail.vodafone.net

Your user name is the first part of the Instant Email address (the part before @instantemail.t-mobile.co.uk) Please refer to Management for the relevant password.

General Use/Handy Tips

Here are some tips to help you get more out of your BlackBerry.

1. Press ALT while rolling the Trackwheel to scroll horizontally in any screen where you can type or view text.

2. When typing text, press and hold a letter while rolling the Trackwheel to scroll through the accents, symbols, or marks associated with that character. When the desired character appears, release the letter key.

3. Press ESCAPE to exit any menu, dialog box, or screen.

4. Press the first letter or an item in an options list or menu to move directly to that item.

5. To find a contact in the To or Find screens, type the first letters of a name, or the initials separated by a space.

6. To copy and paste text, press ALT and click the Trackwheel. Roll the Trackwheel to select text. To copy the selected text, press ALT and click the Trackwheel. To paste the selected text, place the cursor in an editable field, and then press SHIFT and click the Trackwheel.

7. Press and hold a letter to capitalize it (you must have Key Rate enabled).

8. Press SPACE twice to insert a period when typing text (the letter following the period will be capitalized automatically).

9. Press the SPACE key to insert the “@” and “.” characters in an Email field.

10. Press R in an open message or in the Messages application to reply to the sender.

11. Press F in an open message or in the Messages application to forward the message.

12. Press L in an open message or in the Messages application to reply to all recipients.

13. Press ENTER to move down a page in an open message. Press ALT + ENTER to move up a page.

14. Press ALT + RIGHT SHIFT to turn on CAP-lock mode. Press SHIFT again to turn it off.

15. Press ALT + O to view outgoing messages. Press ALT + I to view incoming messages.

16. Press T to go to the top of a list or an open received message. Press B to go to the bottom.

17. Press N to go to the next date on the Messages screen. Press P to go to the previous date and press U to go to the next unread item.

18. Press number keys, without using ALT, to insert numbers in the Phone, Work, Home, Mobile, PIN, and Fax fields.

19. In the Calendar’s Day view, press SPACE to go to the next day. Press SHIFT+SPACE to go to the previous day.

20. In the Calendar’s Week view, hold ALT and roll the Trackwheel to scroll horizontally through the days.

David Allen BlackBerry Tips

To BIS Or To BES? That Is The Question.

March 17th, 2009

Ok, so if you’ve never owned a BlackBerry and never looked in to purchasing one then terms like BIS, BES and BPS will sound like boring  jargon and to be honest even if you do have one it’s still boring!

It’s important to know though, that just acquiring a BlackBerry and sticking a sim card in it will not bring floods of emails to your hand, nor will it allow web browsing or even multi media messages (MMS).  In fact, without a BlackBerry data add on you will only be able to make and receive calls and text messages (SMS).

So what’s the difference then?

BlackBerry Enterprise Server – BES

First, a little history lesson; In the early days, BlackBerries were only usable by corporate companies with their own mail servers running the likes of Microsoft Exchange etc. You need a separate server to run the BlackBerry software and had to pay an arm and a leg to buy the software and licences and to have it installed by a RIM certified IT boffin. In return you got FULL synchronizationbetween Outlook and your handheld – mobile ecstasy for those that could afford it and had the technology available. They earned the nickname “CrackBerry” because top flying New York lawyers were rushing out of court in between cases to catch up on emails! It was gadget heaven – but a bloody useful gadget heaven at that.

BlackBerry Internet Service – BIS

In the mid 90s in the UK, T-Mobile launched their Instant Email system for BlackBerry using the BlackBerry Internet Service (BIS) which used Research In Motion’s (RIM – BlackBerry manufacturers) own mail servers to send and receive mail. This meant that the Average Joe could run a BlackBerry without the need for expensive equipment and software. You could add up to 10 of your own email addresses to receive mail but the outgoing emails were always sent via the BlackBerry servers. The only downside was that it’s only email that you receive wirelessly. To sync your Outlook calendar and contacts etc you had to plug in a USB cable between your PC and the handheld. For most though, getting the emails quickly and cost effectively wherever you are in the world was enough. This service is still available from T-Mobile and has since been introduced by O2, Vodafone and recently by Orange.

BlackBerry Professional Software – BPS

The BlackBerry Enterprise Server system (BES) is still available for large corporate companies with over 30 users but a few years ago RIM introduced a new system called BlackBerry Professional Software (BPS) for people wanting the full synchronization. Unlike the BES system, BPS is a free download and covers up to 30 users. The first user licence (CAL) is included (£50 each for additional CALS at the time of writing) and the best bit is, it can be installed on the same server as Exchange or whatever mail software you use. The install can also be done by your IT guy (or company if you outsource) so you don’t have to pay over the odds to certified RIM techs. With BPS you can have full control of the BlackBerry devices being used and as well as full remote synchronization you can disable a device if it is lost or stolen and do remote back ups and restores.

The running cost of BPS is now affordable now as well. I can remember the original BES users having to pay upwards of £40 per month per user to enable the BlackBerries but BPS can be run from as little as £10 per month now!

Which is for you then?

If all you really need is email, web browsing, Facebook, Twitter etc plus calls and messaging then the BIS is ideal as it’s very affordable and there is no messing about. Set up a BlackBerry web account with your mobile network and you have full control of email set up. (It can also be done on the device itself but I prefer using the web client as it is a lot easier to use).

If you are often out of the office and need remote syncing with your Outlook diary and contacts then either BPS or BES are required and if you need less than 30 BlackBerries for your company then BPS is the most cost effective solution.

I hope this has explained a little some of the BlackBerry jargon and perhaps now you do know the difference between BIS and BES.

To find out more and to discuss how BlackBerry can benefit your business then please contact me, David Allen, at the office on 01204 595335 or via my contact form here.

David Allen

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