Is Your BlackBerry Rollerball Sticking?

March 5, 2009

Over the past few years I have processed lots of exchanges of the new trackball style BlackBerries due to the rollerball sticking or not rolling in one or more directions. It became accepted as “one of those things” that goes wrong and was annoying.

After moaning to Conor at RIM UK, he advised me to get some standard kitchen de-greaser, put a tiny drop on my finger and roll the trackball around.

The next time it happened was on my own 8800 and we just happened to have some Mr Muscle Kitchen Cleaner in that stated that it was a de-greaser. I tried, not expecting much (sorry Conor!) but lo and behold it worked! Scrolling restored in all four directions again – happy days.

The same day, I had a client with the same problem and it fixed his too. Since then , my bottle of Mr Muscle has never let me down !!! 

You see the problem is mostly caused by grease and dirt from your fingers. You know the scenario; you’re tucking in to lunch and your KFC or cream cake is great, but then your BlackBerry beeps and you can’t help yourself, you have to check your email. No time to wipe your hands, you must know who’s contacted you! That’s why the problems occur but hopefully now you have a solution.

Please note, this has only been tested on Mr Muscle and do not, under any circumstance, pour the cleaner on to the device. Just a teeny drop on your finger should do the job.

 

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